I. Biedronka International Food Center Privacy Notice: Customers and Order Recipients

When you use Biedronka International Food Centre, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.

This notice describes the personal data (“data”) we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices.

At Biedronka International Food Center, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Notice explains how we collect, use, share, and protect your personal data when you use our services, including ordering food, interacting with our website or app, and communicating with our staff. Please read it carefully to understand your rights and choices.

1. Information We Collect

We collect the following categories of personal data:

• Information you provide directly:
  • Full name, delivery address, email, phone number
  • Payment information (e.g., card details, billing info)
  • Account credentials and profile preferences
• Order details:
  • Items ordered, delivery instructions, order history
• Location data:
  • Real-time location during delivery (if permitted)
• Device and technical data:
  • IP address, browser type, operating system, app usage statistics
• Communication data:
  • Chat messages, phone call records, and support tickets

We may also collect anonymized or aggregated data that does not identify you directly.

2. How We Use Your Personal Data

We use your data to deliver a smooth, secure, and personalized experience:

• To process, confirm, and deliver your orders
• To verify your identity and prevent fraudulent activity
• To optimize our delivery routes and improve service efficiency
• To send transactional emails (e.g., order updates, receipts)
• To provide customer support and resolve complaints or issues
• To analyze user behavior and improve our services and interface
• To offer personalized promotions or recommendations
• To send marketing communications, where legally permitted and with your consent
• To comply with legal, regulatory, or tax obligations

3. Use of Automated Decision-Making

Certain features involve automated processing:

• Matching delivery drivers based on your location and availability
• Pricing calculations and service fees
• Fraud detection systems to identify and block suspicious behavior

These processes are designed to enhance efficiency and security. If you believe any automated decision has negatively impacted you, you may contact us for review.

4. Sharing Your Data

We only share your data when necessary and with trusted partners:

• Delivery personnel and courier partners to complete your orders
• Payment processors and financial institutions for secure transactions
• IT service providers (e.g., hosting, analytics, email systems)
• Affiliated companies involved in delivering or enhancing our services
• Government authorities or regulators, when required by law

We ensure all partners handle your data with strict confidentiality and in accordance with applicable data protection laws.

5. Your Rights and Choices

You are in control of your personal data. You have the right to:

• Access and view the data we hold about you
• Correct inaccurate or outdated personal information
• Delete your account or request data erasure (subject to legal exceptions)
• Restrict processing under certain circumstances
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

These controls can be accessed through your profile settings in our app or website. You may also contact our privacy team for assistance.

6. Data Retention

We retain your personal data only for as long as necessary:

• To provide you with services
• To comply with tax, legal, and accounting requirements
• To resolve disputes or enforce our agreements

Once no longer needed, your data is securely deleted or anonymized.

7. International Data Transfers

If your data is transferred outside the country of collection (e.g., to cloud storage providers), we ensure appropriate safeguards are in place, such as standard contractual clauses or data protection agreements, to protect your information.

8. Security Measures

We implement robust technical and organizational measures to protect your data:

• Secure servers and encrypted databases
• Access controls and authentication
• Regular security audits and monitoring
• Staff training and confidentiality agreements

Despite our best efforts, no system is completely immune to threats. Please notify us immediately if you suspect unauthorized access.

9. Updates to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in legal requirements, technology, or our business practices. Significant changes will be communicated via email or app notifications. Continued use of our services indicates acceptance of the revised policy.

10. Contact Us

If you have any questions, requests, or concerns regarding your personal data or this Privacy Notice, please contact our Data Protection Officer (DPO):

📧 Email: privacy@biedronkafoodcenter.com